Ghosts in the machine

My feature in Healthcare Manager asks if bureaucracy is really a big problem or just a scapegoat for political and other managerial failures.

I used to go to regular meetings at the Treasury, where tea and biscuits were served in regulation “Treasury green” cups. There were always exactly the same number of biscuits as attendees at the meeting. If someone didn’t turn up, the number of custard creams was adjusted accordingly.

Read the cutting here.

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